You can only connect to the network if the following settings are correct. Please check these settings and modify them if necessary.
– Is there an internet-connection, if your computer is directly connected to the internet outlet on the wall?
So do not connect via a router when testing the outlet.
– If you want to use a router, please check if the internet cable runs from the wall outlet to the WAN port on the router, and NOT to a LAN port.
Your connection can be disabled if you try using a LAN port.
– Please check if you are using the proper cable, a UTP internet cable and not a telephone cable. Internet cables usually have text on the cable stating its a UTP internet cable with a category, CAT 5, CAT 5E or CAT 6.
– Check if your router works at a neighbor or friend, where you are sure the internet works.
– If you are on the ittdesk managed network you will should see a registration page the first time you connect a new computer to the network. Please start a browser and go to a webpage, you will be redirected to the registration page. Then, please follow the instructions on the registration page to connect to the network. Please restart the computer after filling in the registration pages.
The network demands that the following setting are done correctly.
Setting the IP address to automatic for Windows Vista, Windows 7 and Windows 8.
1. Open the start menu.
2. Go to the Configurations Panel.
2. Go to the Configurations Panel.
3. In the Configuratie Panel dubbele click: Network and Internet.
4. Click on the Netwerk Centre.
5. On the left of the window you will need to select:
Windows Vista: Manage network connections.
Windows 7 and 8: Manage Adapter-settings.
6. Here you will find all the network adapters. Right click the LAN (Ethernet) connection and select properties.
4. Click on the Netwerk Centre.
5. On the left of the window you will need to select:
Windows Vista: Manage network connections.
Windows 7 and 8: Manage Adapter-settings.
6. Here you will find all the network adapters. Right click the LAN (Ethernet) connection and select properties.
7a. On the tab for networks you will see a list of checked functions.
Please disable the internet protocol version 6 (TCP/IPv6) by removing the check mark.
ittdesk has noticed the connection is a lot more stable without this function.
7b. On the tab for networks click the text for internet protocol version 4 (TCP/IPv4). A button for properties will light up to the bottom right. Please click on this button.
8. A new Window will open, with the following layout. Both of these pairs should be put on automatic to ensure a properly working connection.
8. A new Window will open, with the following layout. Both of these pairs should be put on automatic to ensure a properly working connection.
9. Please save the settings changes by selecting OK. Close all opened windows by clicking OK or CLOSE, to make sure all setting changes are saved.
10. You should get a working connection shortly, however, sometimes it is required to restart your computer.
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