ittdesk employees don’t have the knowledge of all the brands and models of routers that are available in the world.
We will not be able to support you with programming in your router. We do sell routers that work properly on the ittdesk network on the various locations.
If you want to use your own router make sure that the router is set as a router and not as an access-point or bridge. Take care that the router only shows a maximum of one mac-address on the WAN port.
If that isn’t the case, the network security system will automatically disable your internet port!
You need to call ittdesk on workdays between 09.00 – 17.00 hours so that we can enable the port again.
You can also contact us by mail if you have internet-access on another location then your room.
Warning! The following D-Link Routers are not allowed on the network since they cause problems : D-Link DIR-809 and DIR-605L!
We recommend the brand TP-Link, specifically the TP-Link Archer A5, its a very reliable device which also happens to be very user friendly. The routers basic settings will work directly form the box, but you will have to run the installation to secure the router.
The brands Sitecom, D-link, Belkin and Netgear don’t work properly in the ittdesk network.
The protocols used by these brands can cause the routers to send multiple mac-addresses onto the network. This is not permitted and will cause your internet port to be disabled.
DSL modems / routers will never work on this network type.
You can buy a router in a shop or online, but also in our office at Uilenstede location:
Address ittdesk Uilenstede:
Uilenstede 157 – 4006
1183 AC, Amstelveen
Rule of thumb for buying routers: a router under the price of 40 euro’s can’t be trusted! Pay attention that you do NOT buy a modem/router and if you do decide to use one, make sure you that the router only show one mac-address on the WAN port which you connect to the internet-outlet in your room.
You can connect a new router normally to the internet wall outlet, after that the router needs to be registered on the network. Every time a new machine is connected you will need to register it.
Please do not switch machines more then once an hour. Otherwise the outlet might get disabled (security setting).
After registration you can connect your computer, phone and / or tablet via wireless connection to the router.
ATTENTION!! Sharing a wifi connection is NOT permitted and can result in your internetconnection being disabled.
If your router is not properly configured, you internet connection in your room might get disabled.
DO NOT TEST ROUTERS DURING THE WEEKEND!!!!!
ittdesk will not be able to re-activate your connection during the weekend.
You will be reconnected on Monday (or the next following workday) as soon as you call us or send us a mail.
You can reach us by filling in a support form on our website or by phone 088-4117788 (workdays).