Always start with checking the cables and disconnect the peripherals in case of conflicts.
Pay attention to:
Is the cable physically fine: no kinks, no visible veins in the cable or any other damage.
If this is the case: replace the cable or temporary loan a cable from a neighbor.
For Windows computers:
Does your computer ahev a networkconnection? Mostly there is a icon in the bottom right (next to the clock) indicating the networkstatus. By right clicking this icon you should be able to access the Network-center, where all active network-connections are displayed. Networkcenter can also be accessed via Start –> Configuration Panel.
Does the computer have an IP? You can find this by selecting the status of the active networkconnection. If you select details, then you should get an overview that looks something link this (depending on your Windows version):
What IP number has be assigned to the computer?
A registered computer that is connecting derectly to the network wil recieve an IP starting with 80.
A registered router will show an IP starting with 192. (most of the time, but there are some exceptions) on the
A unregistered computer / router will get an IP starting with 10.
A computer with incorrect settings or another defect will get an IP starting with 169.
This is an error message IP.
That is the DNS number? (should be 10.XXX.XXX.XXX, some people have an additional firewall or are using different DNS server like Family Shield)
You can test the possibility for other malfunctions (ask your neighbors for help if needed):
Does the computer work with your own cable on your own connection?
Does the computer work with another cable on your own connection?
Does the computer work with your own cable on another connection / room (in the same building/network?)
Does the computer work with another cable on another connection / room (in the same building/network?)
Does a second computer work on your connection with the original cable?
Does a second computer work on your connection with another cable?
Does a second computer work on another connection (In the same building/network?)
If you have done all of this and your internet connection still doesn’t work, please contact ittdesk via mail ([email protected]) or phone 088-4117788 (on workdays).
ittdesk will then determine if a mechanic needs to be sent to your room.
ATTENTION! The helpdesk will determine if a visit by our mechanic is really necessary by asking you the questions above and you filling out a form, by phone or by mail. If incorrect information is given in the form or you provide incorrect answers and the mechanic does find that your connection is working properly, the cost of the unneeded visit by the mechanic will be charged to you.
When making the appointment with the mechanic, the tenant accepts the possible fine (€130,- incl. tax) for an unnecessary visit by the mechanic.
You can also fill out the contact form on our website, which you can find here:
ittdesk Student Support Form English http://www.ittdesk.nl/malfunction/