For Connection digital television of the provider Ziggo, there are several options:
- Digital receiver + Smartcard
- CI+ module + Smartcard
Attention: For both of these options a COAX ( tv ) connection needs to be present in the apartment.
Always let the TV or decoder search the digital channels and only put the smartcard in the decoder once the channel search is done. If you don’t do this the smartcard might not function correctly.
Digital receiver + Smartcard
A digital receiver is a device that translates the digital television signal so that you can watch it on your television.
What you need for this:
1. A digital receiver, that you can buy at a shop that sells Ziggo certified receivers and smartcards.
You can find a list of certified receivers on the Ziggo website, and you can search for shops that sell them by entering you postcode or city name.
2. The smartcard, which you can buy at a shop that sells Ziggo receivers and smartcards, or you can order them online via various web-shops.
3. For basic instructions on how to connect the receiver, please follow the instructions in the manual that is supplied when you buy the receiver. You can find a digital version here (only in Dutch).
4. To activate the smartcard, it is not possible to follow the manual, because most locations managed by ittdesk fall under special arrangements between Ziggo and Duwo (or another housing corporation).
The smartcard needs to be registered by calling Ziggo on 0900-1884 (€ 0,10 per minute) and you need to state that you are living in a DUWO (or your housing corporation) complex . The Ziggo employee should then know how to help you further.
ittdesk is often asked for a customer number for digital television:
ittdesk DOES NOT HAVE CUSTOMER NUMBERS FOR DIGITAL TELEVISION BY ZIGGO.
CI+ module + smartcard
The CI+ module is a new system that replaces the separate receiver next to your television.
What you need for this:
1. A Ziggo certified television. You can check if your television is Ziggo certified on the Ziggo website.
2. A CI+ module, this module can be bought on the Ziggo website or the various shops that sell Ziggo receivers and smartcards.
3. The smartcard which you can buy at the various shops that sell Ziggo receivers and smartcards or you can order it online via various webshops.
4. For instructions on how to insert and install the smartcard and module, please follow the instructions in the manual supplied by Ziggo when you buy the module and or smartcard.
You can find a digital version here (only in Dutch).
5. To activate the smartcard, it is not possible to follow the manual, because most locations managed by ittdesk fall under special arrangements between Ziggo and Duwo (or another housing corporation).
The smartcard needs to be registered by calling Ziggo on 0900-1884 (€ 0,10 per minute) and you need to state that you are living in a DUWO (or your housing corporation) complex . The Ziggo employee should then know how to help you further.
Shops that sell Ziggo products can be found here by entering your postal-code or city name.
Attention!
If Ziggo employees say that they can’t help you with application for digital television or activating your smartcard, then you can fill in the form which is found on our website Bijlage 1 formulier DTV Duwo.xlsx.
You can send us the completely filled in form by attaching it to a support request on our website.
Please also change the name of the form to include your name and address.
ittdesk will send your details and form to our contact person with Ziggo, after which Ziggo should contact you, within a few workdays, to confirm your digital television activation request.
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