Studentexperencie

This page contains further information about the Internet services in the Student Experience buildings. The links to topics shown below will guide you to the information you’re looking for.

General and important information

ittdesk works on behalf of Ziggo Zakelijk, and has set up a dedicated helpdesk for Student Experience residents. We will always announce planned work in advance via our website. In the event of unplanned work or faults with a major impact outside office hours, we will announce this via Twitter. It is therefore worth following us on Twitter if you are not already doing so. But sometimes you want to call someone, particularly if it involves a fault that is affecting an entire building or an entire floor. The ittdesk service line is ready to help.

The service number to call for queries and support is:
085-0140425

The helpdesk is open between 9 a.m. and 5 p.m.

 

We can also be contacted via Facebook and Twitter.

The speed of your internet connection

The speed of your connection is theoretically set to at least 25 MB upstream and downstream. 25 MB is the calculation speed agreed between your accommodation provider and Ziggo Zakelijk. In practice your connection will often be much faster, because not everyone will be using the Internet at the same time. If you want to download very large quantities of data, it’s best to do this at night. This will ensure that the normal speed remains available to everyone. The building has a fibre-optic link to the Internet via the datacentre in Amsterdam. In theory this offers up to more than 80/80 MB. However, we cannot guarantee this because it is affected by simultaneous Internet access.

What do we do with your information?

ittdesk is obliged by law to collect user information on behalf of Ziggo Zakelijk. We would therefore ask you to register your connection through our registration portal. Once registered, we will know who you are, where you live and what IP address you are using. We assume that you will not do things on the Internet which are prohibited by law. Should you nonetheless do so, we can use your IP address to establish who is using or has used that IP address. However, it is important for you to know that ittdesk and/or Ziggo Zakelijk are not watching what you are doing on the Internet. We store no data relating to this. For full information please read our position with regard to privacy on the page ‘Big Brother is watching you?’ If you have any questions or comments about our privacy policy, please let us know. However, it is important for you to know that ittdesk and/or Ziggo Zakelijk are not watching what you are doing on the Internet. We store no data relating to this. For full information please read our position with regard to privacy on the page ‘Big Brother is watching you?‘ If you have any questions or comments about our privacy policy, please let us know.

Great for gaming

More than 15,000 students are now using the ittdesk network which is facilitated by Ziggo Zakelijk. You might like to know that students have told us that our network is excellent for gaming.